Get help with a booking issue

Common Booking Issues

Booking issues can arise for various reasons. Here are the most common problems and their solutions:

• Payment processing errors - If your payment fails, check your payment method and billing information
• Date availability conflicts - The venue may have become unavailable after you started booking
• Confirmation email not received - Check your spam folder or contact support for a resend
• Booking modification requests - Some changes may require host approval

Cancellation and Refunds

Understanding cancellation policies is important when dealing with booking issues:

Full refunds are typically available if you cancel within the venue's specified timeframe. Partial refunds may apply for cancellations made closer to the event date.

Contacting Your Host

Many booking issues can be resolved by directly contacting your host:

1. Go to your Bookings page in your account
2. Select the booking you need help with
3. Click "Message Host" to start a conversation
4. Clearly describe the issue you're experiencing

Hosts typically respond within 24 hours. For urgent matters, you can also contact our support team.

When to Contact Support

Contact our support team if:

• Your host hasn't responded after 48 hours
• You need to dispute a charge or request a refund
• There's a safety or security concern with your booking
• The venue doesn't match its listing description
• You need assistance with a cancellation outside the normal policy

Preventing Future Issues

To minimize booking issues in the future:

• Read the listing carefully before booking, including all amenities and restrictions
• Review cancellation policies before confirming your reservation
• Keep your payment information up to date to avoid processing errors
• Communicate with your host early if you have special requests or questions
• Save your confirmation email for easy reference